We are pleased to accommodate returns and exchanges within 7 days on all sets that have not been opened, worn, or tampered with.
Here are some FAQ in regards to our return policy:
1. WHAT IS THE RETURN PERIOD?
We will provide a refund on unopened and uninstalled hair extensions within 7 days of the date that you receive your hair extensions.
2. WHY ARE JCBEAUTY HAIR EXTENSIONS NON-RETURNABLE IF OPENED OR INSTALLED?
Human hair extensions are considered a hygienic product. We take matters of hygiene and public safety seriously and do not allow opened items to be returned for the safety of all our customers.
3. DO I HAVE TO PAY FOR THE SHIPPING OF MY RETURN?
Yes, all customers are responsible for their own return shipping costs. We recommend that you send your return with a tracking option, because JCBeauty will not be responsible for lost returns.
4. MAY I RETURN MY LUXY HAIR EXTENSIONS WITHOUT CONTACTING YOU?
Please contact us prior to sending your return, as the return address may be different from the address your order was originally shipped from. Please note that refunds for merchandise returned without contacting us cannot be guaranteed.
5. WHEN WILL I RECEIVE MY REFUND?
A full refund will be provided to the original method of payment after we have received, inspected and confirmed that the returned hair extensions were not opened. All customers must contact us after sending the package back and provide us with the tracking information in order for us to process the refund.
Note: Most financial institutions will take an average of 3-5 business days to process the refund, however, it could take longer. Please allow up to 7 business days for your financial institution to reflect the refund on your statement prior to contacting us. For more information, we recommend to contact your credit card provider.
6. HOW MAY I CONTACT YOU?
7. WILL I BE REFUNDED MY EXPRESS SHIPPING COST?
No. We provide free standard shipping for all orders, however, any express shipping costs will not be refunded.
If you have any other questions, please feel free to e-mail us at email@example.com