Frequently Asked Questions
How long can I receive the hair extension?
Delivery time depend on the shipping method you choose.We provide a variety of shipping methods for our customers in different country. More shipment information,please see Shipment & Delivery.
Can I cancel my order or return the hair extension?
Yes,if you want to cancel order, please contact us ASAP. When the order has been shipped, it can not be canceled.
We accept returns and exchanges within 7 days of the date that you receive your hair extensions. For more information, please see Return Policy
How long do hair extensions last?
In general, the lifespan of human hair extensions depends on how well you take care of them, how you wash them, and how often you wear them. Our hair is 100% human hair that has all its cuticles intact. It features a strong hair shaft, and if taken care of well, 8A Grade hair can last up 6 months, 10A can last up to 12 months or longer
How many bundles of hair do I need?
A few factors go into choosing how many bundles of hair you need, all depending on:
1. Your desired look and how full you want it.
2. Length: all bundles are the same weight (3.5oz), meaning shorter length bundles are thicker than longer lengths. We suggest you choose 2 bundles for lengths under 16 inches and 3-4 bundles for lengths above 18 inches.
3. Texture: straight hair and curly hair are on opposite ends of the density spectrum. 2-3 bundles of curly style hair are usually enough for a natural, full look. You might need more bundles to create a full look if choosing straight bundles.
4. The size of your head: 4 bundles of our hair are enough for a large head.
How do I take care of my hair extensions?
You can take care of your extensions the same way you would your own hair. We also recommend using a deep conditioning mask frequently for at least 4-6 hours (or overnight) after washing your hair extensions, as this will help retain moisture and keep the hair smooth and silky.
Since hair extensions do not receive natural oils from the scalp like our own hair, they do not need to be washed as often. Please keep in mind that the less you wash your extensions, the longer they will last you.
How to prove our extensions are 100% human hair?
There is one easy way for teaching you how to know if your hair is human hair. Cut a small sample of the hair and burn it. The smell of human hair burning is like a natural burn odor and feels like charcoal. It burns quickly and turns to ash. Synthetic hair smells like burning plastic; there is a small flame and the hair feels viscous when burnt.
Do you have higher grade hair extension?
Yes, we have 10A above grade hair extension which is customized for customer's special request.Please kindly note that hair grade is not a common standard, every human hair supplier have different viewpoint of hair grade.
Which payment methods will be accepted?
We accept following payment methods for online order:
VISA, MasterCard, American Express and Paypal.